Barco Trading.. Scammers By justguy1 (Read 5,279 times)

[Alleyoop]

Smart cookies they are, when they don't pick up the phone and leaving a message doesn't help either. Their inbox fills up like they are out of business. A lot of them also have Caller ID and computerized to put up whoever is calling is a repeat complainer and they will not pick up. In those situations you have to call from a different phone, talking from experience here and they are surprised as crap when they pick up and find out it is you the problem child(HAHA).
Alleyoop

[mcalli]

This is why I like superiorpowersports.com. They don't drop ship. If you have a problem, they work with you. Granted, it takes a while (still waiting for my windshield but Josh assures me it will be here within 10 days, now. But at least my bike came fully assembled and has somewhat of a pdi on it. This place here seems like a typical web rip off site. Just collect the money and hang the customer.

I find it amazing how caringmgr1 managed to twist and manipulate his story to make justaguy1 sound like a raving maniac. But I could see holes through out his explanation.

[jaxon]

Barco Trading used to be known as ATV Discounters. They were closed down a couple of years ago, I believe by the State of Texas. The company is owned by the Barling family. They were crooks as ATV Discounters and remain crooks. I purchased a bunch of parts for a scooter on April 6th, 2011. My debit card was charged for those parts on April 7th. I have still not received any of the parts. They now refuse to answer the phone or my emails. I am now in the process of filing a claim with Visa. I'm sure I'll get my money back, but not my wasted time. If you have any other questions about Barco, Google "ATV Discounter Complaints". You see MANY entries on the "Complaint Board". My advice is to steer totally clear of them. Find a reputable local shop to deal with and to Hell with Barco.

[jaxon]

My advice is to contact the Texas Attorney General's office and the Texas Department of Motor Vehicles. It is illegal to sell a vehicle without providing the necessary documents. If you have an invoice and any other supporting paperwork, you should be able to file a complaint with those agencies. Remember, Barco used to be known as ATV Discounters. Google ATV Discounters and you'll find dozens if not hundreds of complaints about their poor service.

[krichard27]

Thank you Jaxon for the tip.

I finally received the signed certificate of origin on Saturday 5/14. However, Lindsey told me via email on Tuesday 5/10 that she mailed it on Saturday5/7. When I received the title, it was postmarked Tuesday 5/10, 3 days later than the mail date she provided. At least now I have the title and was able to register it.

I also received the replacement part for the piece that is cracked last night. The new part has scuffs on the one side, but they are very small, and I am tired of dealing with this company so it will have to be good enough. It's going to require a significant amount of work to disassemble the handlebars to get the replacement part installed. Chalk up additional hours of labor required.

My remaining complaints:
(1) I still have not received the maintenance package with air filters, etc. I was told this would be shipped over two weeks ago. No surprise, can't get anyone at Barco to answer the phone, return or voicemail, or respond to an email. I sent an email yesterday telling Barco if they couldn't ship it within 24 hours that I wanted a refund. Of course, no response.
(2) My right blinker does not work, never has.

I am getting ready to provide feedback on eBay regarding this purchase. Will also look into contacting eBay to recommend they block Barco from selling on eBay.

I did pay with my Visa, so I may call to see if there is anything I can do to get a refund on the maintenance pack.

Last item on the list is then to contact the Texas Attorney General's office.

Thanks to everyone for their input and ideas. I am going to see if putting a new bulk in the blinkers will help, but I believe it's both the front and back blinkers not working, so I'm not hopeful. Any troubleshooting tips on getting the blinkers operational?

Next step then is to contact the Texas Attorney General's office.

[Alleyoop]

Attorney General's do not have the authority to do anything unless it is something serious and illegal that a company is doing. I went through all that sent hundreds of pages in a huge packet to Attroney General in my State Plus Attroney General in Ca the state the dealer was in also sent the same packets to BBB's of both states. Two months later Got mail from all of them to say that I should get Legal Help and that was that. So I had to get my lawyer after their butts.
Alleyoop
g

[rennercoach]

Unfortunately, I did not check this site prior to this endeavor. Makes me sick.

From ME!
After speaking with the parts department, I will consider this order cancelled. I recognize that business is busy, but in all honesty......I spoke with Will.......I am disgusted with the way this order was handled.
You all should be embarrassed.
I have contacted my credit card company and you will not be paid.
Have a nice day.
From CUSTOMER CARE!
We are disgusted the way to spoke to our parts rep when you called. Good customer service does not include taking verbal abuse from a customer. Immediately after you made the rude call to us we cancelled your order and refunded you and sent you 2 emails showing the refund. You ordered the part 3 business days ago and we gave you a very low price and told you this was a take off from a floor model.( most cases these have to be removed ) You will find that we are one of the few companies out there that actually answer the phone and provide parts at low prices. As stated on our website our handling time is 7 days so we have no idea why you would be upset about this order - maybe you should have paid for express shipping if you need this part faster. You will eventually figure out that if you continue talking to parts techs like the call you made to us, you would only make it where no one will want to do business with you and/or will charge you 3-4 times what we charge. You were refunded yesterday and sent 2 emails showing the refund and we have blocked you from ordering again in our system.
From ME!
I am not sure what you were told about the conversation, but I expressed concern over not receiving the part and was told that it is your very busy season. The person took my name and told me that he would look into it and get back to me in 3-4 hours. I expressed a lack of confidence as I felt as though I was being brushed aside and that the part was ordered on Monday and I was told it would take 2-3 days shipping. I was very cordial and the utmost understanding. There was no verbal abuse. When he told me he would get back to me I expressed that I was concerned because he did not take my number nor want any of the order information from me. That was not customer service and I will be talking to the BBB about it as well as sharing negative reflective comments about my interaction with your company to go along with all of the myriad of complaints that I have already seen. I would not order from you if it was that last part on the planet. Furthermore, the email for the refund was only one. I have record of it, and I received a less than stellar cell phone message from what sounded to be like Will. If I were running a business, I would want feedback as to how to go about providing the service better. Parts are parts and price is nice, but when you give a price and suggest that it will be a certain amount of time, then I would submit to you that it should be done. The fact that you were told that I was told "this was a take off from a floor model" is completely false. In fact, I was told that it was from a surplus of parts that your company had purchased from a company that went under. (Is it possible that Will or any other employee may be helping you to lose business by not being honest?) I appreciate your expedition of my refund and have already placed the order for another part. To give you just a bit of an idea as to why I'm so upset about this order, I believe that you should answer the phone and handle things in the timeframe that was discussed. Busyness does not equate to efficiency or a lack of need for it. Just for curiosity, what exactly was described as "the way in which I spoke to your parts department?" I stated the fact that I have called all day On Tuesday and Wednesday and finally got through to someone. If that is upsetting, maybe then you should hire another person just to do customer service. Seems as though a plethora of other businesses were able to answer their phone yesterday. My goal in explaining all this was not to have an email arguement, although I will say that I have plenty of piss and vinegar in me to get out. In fact, it was a goal of mine to explain to Will that I was disappointed at the way in which it was handled and that I would look forward to receiving my part and looked to hear about a possible date of arrival. Unfortunately, Will's busy workload must have gotten the best of him and he flew off the handle and lost his cool. What is more amazing to me is that you have actually not only called my cellphone to leave me a message of frustration, but you have decided to further degrade the relation by sending me a response that serves no purpose other than to take your frustrations out on the customer. That again is bad business. I am astonished that you would put into writing for all to see if I so chose to post it, the way in which you interact with your customer's. Good Luck

[rennercoach]

This is the way in which we seem to be allowing companies to do business. Not me. Whoever wants to come on here and defend them as you have already read seems to be very mistaken. Buyer Beware.

[justguy1]

It is ashame Renner that happened.. Sounds like the exact thing that happened to me.. Its funny when they say they "ALWAYS" answer the phone.. What a joke. This company is by far the worst that I have ever dealt with and would hope that NO ONE buys from them again..

[mercknball69]

great. wish i would have seen this before i made a purchase. can't leave feedback on Ebay because my payment was never recorded with ebay. had the non-payment removed but still can't leave feedback. jusy got done filing complaint with ebay and barco will have 7 days to respond. guess i will wait and see.

[krichard27]

Renner I'm sorry to hear about your experience.

I did leave feedback on eBay, but I said to see Scooterdoc.com for details - I didn't know that you can't point to a website in your feedback. So, Barco had eBay remove my feedback. They also sent me an email stating:

"Why would you leave us negative feedback? We sent you your plastic body part
and never even required you to send in any part or require you to file a
damage report with the freight company. What would make you do that when
all we have ever done is try to help you? We will just get ebay to remove
it because you cannot put stuff like that - but my question is why would
you? You hurt all of the hard working people who work here always doing our
best to help people. Not fair and not nice. Good luck in the future."

Really? Wow.

I did in fact receive the replacement part, which by the way is scratched. I have since filed a fraud claim with Visa for the maintenance kit, and Visa did give me my money back. Blinker still not working, but at least it's driveable. Sounds like I'm lucky - at least I did receive most of what I paid for.

[tut69]

I too purchased a scooter from Barco Trading from a add on Ebay, but did not get it though Ebay but straight from Barco.
I got the 150cc scooter with maintenance package in April.
It was to be completely assembled except for the Mirrors and Trunk. I spent over 20 hours assembling the scooter with no installation manual only to be called a liar and hung up on by Will.
I had to install the rear shocks, front tire and axle, handle bars, headlight assembly, rear rack, trunk, mirrors, covers, battery and various covers with Zero help. Just try and call them they don't answer, but they will answer a e-mail once in a while. Will, stated for my trouble he would give a 1 years parts agreement free.
I have not received the maintenance package it is now June 27th.
I filed with the BBB in Fort Worth they closed the case because BARCO would not respond. I see they are no longer using there Ebay account so watch out for they will probably just change their ID or change the location to the California location.
One thing the scooter seems to be good.
Don't believe a word they say.

[turtle8]

That may have been a good thing that your scooter wasn't assembled. Owners of new scooters should do a PDI (pre-delivery inspection) anyway. First thing you should do is change the engine and gear oil to real oil. Many times, there is crappy shipping oil in there.

[unhappy]

Feb 16, 2011 19:40:25 GMT -6 caringmgr1 said:

We love the INTERNET and we think this forum is great ( and refer our customers here all the time} but it is sad when anyone can post untrue derogatory statements about a business especially one that tries so hard to take care of every customer. We process 100's of orders a month for Chinese made scooters - go karts - atvs and we help so many people who cannot find the part they need. We are a direct importer of parts from China and keep a large inventory of parts.We have people on our staff that have been in the China power sports industry for 9 years and we have many contacts in this industry to help us locate those " hard to find parts '. We answer our phones here 6 days a week and we go out of way to assist all of our customers and over 50% of our business is repeat business. Now enough about us: This customer justguy1 is easily remembered because of the rude emails he sent to us and he actually called our office and yelled and used profanity at a women in our office and made her cry. He called and ordered a wheel for a scooter and his credit card would not process so we sent him emails and called and left messages for him and after a few days he responded and this was on a Friday afternoon late and the next Monday the customer sent an email wanting a tracking number and we responded that when the order ships our system will automatically send an email with tracking and shortly after this he sent a rude email stating how we were not honest and then called yelling and using profanity to a women in our office so our parts mgr canceled his order and refunded it. The customer then called me a few days later and apologized and ask us to please let him order the wheel and because he seemed sincere I agreed and figured that he must of just had a bad day and I told him myself that this wheel would ship from CA and would take a few days to ship and he was fine with that. A day or so goes by and he sends another email about how he is being ripped off so I canceled and refunded his order right away. Our credit card processing company ( Chase) sent us an email last year describing customers that order & then start calling and emailing right away with complaints in an effort to be able to dispute their charge and try to get the product for free or money back and keep the product. We are a small company and we are pretty laid back here and we know how difficult it is sometimes for customers to find parts in this industry so we always put forward our best effort with all orders. I am the office mgr here and this was a very unusual situation with this customer and we have never had to cancel an order like this before and honestly we just do not receive complaints. We are not perfect and if we make a mistake we correct it and will discount the order or send free parts. I would normally not go into so much detail about a customer order but when I read this I was shocked that he would post something so untrue about us and I felt I must reply here. I am not sure what is going on with this justguy1 but what he stated in his post is not true and we feel that we provide a great service for customers and we will continue to do so everyday. - caringmgr1

This is bullcrap! They are a 1 person "operation"! Can't get them to EVER answer the phone or call back If you are lucky enough to EVER get a live person - look out! They will curse at you and call you names if you have any issues at all! Check their BBB rate - it's an F!!!!! We dealt with them under the ATV Parts man website which is currently "down". They are scammers and lolifes and should be shut down completely!! The have no policies! You are never made aware of anything - the receipts don't even have any information on the, - no address or phone number - not even what you ordered! They are bad news - STAY AWAY!!!

[kz1000st]

This should have been a dead giveaway.

Managing members of the business appear to have been associated with the defunct ATVDiscounter.com. ATVDiscounters.com was sued by Texas attorney general last year over what the lawsuit claimed were violations of the Texas Deceptive Trade Practices Act. In a settlement reached last summer, ATVDiscounters.com denied violating the Act but agreed to pay restitution.

Maybe some of you guys are new here but the name "ATV Discounters" sends chills up my spine. If you received your scooter you're doing better than most of the people who dealt with ATVD. They took people's money, delivered nothing and then folded up their tent in the night. I personally know somebody who ordered from them, waited three weeks and they didn't even pretend to ship. He cancelled his order, filed a dispute on his credit card and bought a scooter from GS Motorworks. He had the GSM scooter in his garage five days later.