Clinician
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Post by KidNme on Apr 9, 2011 7:43:34 GMT -6
mheinemeyer, That was a very "stand up" post you made! Thank you! It takes a pretty big man to say what you did and I appreciate it very much! I too should have waited a "day" or so myself. Although we do our best to only buy parts that are fully tested here in our shop, every once in a while, something isn't put together right or our instructions may be lacking, whatever and we have an issue. We have always said that if a part doesn't work like we say it does, we wouldn't expect you to buy it. This isn't as good for business as you may think but it's the way WE do business none the less. If we had to start selling crap parts to stay alive, we'd rather work at a drive thru at McDonalds! You really can't sell bad parts when you answer your phone and emails all day! Anyways, Please call me when you get the chance. Not only so we can see what we can do to get that pulley working the way it's supposed to but mostly because I want to thank you in person for your post. Like I said before, I know that was much harder than people may think and I for one respect that immensely!
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Doc's Anything Goes
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Post by rapidjim on Apr 9, 2011 9:12:26 GMT -6
Michael, I would like to personally say Thank you for coming back and explaining again. Tom is a great stand up guy and stands behind the products he sells. Ditto!!!!! Don't see this to offend when someone makes a post out of frustration and them comes back and explains!!!!!! Good on you Michael and let me add my thanks as well. Jim/Owner Rapid Repair
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Certified Clinician
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Post by mheinemeyer on Apr 10, 2011 11:04:31 GMT -6
Thanks Jim for your post.
And Tom, I will try and call next week. Yesterday was a busy day for me and today is Sunday. I am glad that you accepted my apology and maybe we can move on from this.
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