powersportsmax By fairweasel2323 (Read 7,569 times)

[fairweasel2323]

had a great experience ordering parts for my nephews 110cc Wildfire dirt bike!! parts came fast, great shape, worked perfect!! now even getting discounts and newsletters sent to me on the deals they have!!! Would recommend to anyone! here is a status update on my order so u can see how long and how up to date they kept me, and payment wasn't took out of my checking till I received parts! 08/06/2010 Order Received Order Online.
08/09/2010 Sent to Warehouse
08/10/2010 Shipped Dear customer,
Your parts has been shipped by USPS, tracking#
Please check your package upon arrival. If you got wrong or damaged parts, please do take pictures, fax or email us. Also, if you want return, please call our rep at 626-575-3768 and send the parts back to: 9448 Rush ST, South El Monte, CA 91733
Thank you.
08/11/2010 Charged Dear Customer,
Thank you for choosing Powersportsmax.com. Your Credit/Debit card has been debited for the amount of $73.90. You will see a charge from "Deeal Inc." on your monthly statement. Powersportsmax is owned by Deeal Inc. If you have any questions feel free to give us a call. We appreciate your business. Thank you.

[grocerygetter]

Not sure if this is correct ettiquette to hi-jack this thread - please accept my appologies if wrong move to new thread as needed. Just figured we could post all experiences of the same dealer in one thread.

So far not so good for me with PSM.
Emailed me 2 days after order telling me no stock.
I understand market conditions can drive particular situations, but we will see how they handle it form here.
Asking me to take another model with none of the details that I wanted for the same price isn't my idea of a good sales relationship.

But this isnt the first name for this company, so really doesn't matter to people like this whether they become big or hang around long - pretty easy to close up a business and start up again under a new name.

Crossing my fingers for resolution.

[grocerygetter]

Well I have to say one thing about PSM - they email me daily, reply to me when i write.
Offered to fulfill my original order when more stock comes in rather than forcing me to make a different selection.
On the other hand, other places that I ttried to do business with, take weeks to answer or don't answer questions at all. Not the kind of feeling you want to have before placing an order.
For instance, Superior Power Sports answered my request for info to buy a unit - 2 weeks after I emailed. Right. I want to deal with that when my order gets screwed up.
Everyone will have different experiences - I normally try the friendly route even when they cause me grief, tends to work better.
But PSM still has to come thru and complete my order before I can give full cudos, even if they are keeping in touch.

[kz1000st]

Superior Power Sports answered my request for info to buy a unit - 2 weeks after I emailed

OK, it's the height of the scooter buying season, everybody in budget conscious America is understaffed. Did they answer your questions promptly when you called the sales staff on the phone?

[Alleyoop]

Since nobody wants to response to your question I will,

This is what they said,

[kz1000st]

So in other words he didn't call?

[grocerygetter]

Couldn't stay on hold with Superior the couple times I called, so kept the conversation at email level.
Have had a couple of places reply 1 to 2 weeks after emailing which is kind of pointless.
Many places respond within the same day.

Everyone is busy, me included. We all live by the Blackberry these days, so if the company is big enough, has the resources and can accomodate more orders, they'll respond in adequate time and get the order. Those who fall short in one or more of those categories, grab what they can from the leftovers.

I rarely have the time to sit on the phone, on the other hand my fingers are attached to a keyboard 10 to 14hrs /day, so I often opt for that route.

PSM has kept right up to answering email daily or whenever I ask.
However they have no idea when Roketa's will be coming back, and had no equivalent unit to offer for the same price, so I'm at a stand off.

Thinking I will call and cancel and in fact try to order elsewhere but by phone only so I can hear someone say that they have stock before putting me thru this same pain.

My only worry at this point is whether PSM is going to try and take 6% off my card for cancelling the order. They shouldn't because I'm not cancelling an order that's being processed, but you know how that goes.

[born2bmild]

Apr 18, 2011 13:26:17 GMT -6 kz1000st said:

Superior Power Sports answered my request for info to buy a unit - 2 weeks after I emailed

OK, it's the height of the scooter buying season, everybody in budget conscious America is understaffed. Did they answer your questions promptly when you called the sales staff on the phone?

As someone who purchased from Superior Power Sports within the last month, I can honestly say, No, they don't return calls. See my reply in their thread.

[mcalli]

This is what I know about SuperiorPwoerSports. A year ago, they returned calls, gave good service, and did a proper PDI and delivery. Starting in 2011, they no longer return calls, You get put on hold for hours, they don't deliver as promised in the time they advertise, and their service is just plain poor. They have gone down really fast. OK, so they may be busy, but if they continue on the road they have chosen, they will not be busy much longer. Reputation is starting to fail.

[grocerygetter]

All points taken - I'm not looking for special or perfect serivce, but I would like to complete a transaction. This is so difficult, I've started looking into getting an import/export licence and starting my own dealership.

[grocerygetter]

So I've ordered a total of 3 scooters from PSM - 2 on one order as a 2nd choice because the 54b style that I originally ordered was out of stock; within 2 days of having my 2 scooters processed and status updated to "shipped", the 54b style came back in stock - figures.
So I decided to buy the 54b as well. Total 3 now on 2 orders.

Check this out - the day after I placed my 2nd order, I got a phone call asking if it was a mistake. I explained that it was not, and please process. They then emailed me and asked me to confirm by email for the record. I thought that was pretty decent too. Someone actually wanted to make sure that I in fact wanted 3 scooters before just processing.

Throughout the whole process, PSM answered every email the same day.
They were completely cooperative with every phone call, and the only time I was put on hold was while they were looking up or confirming info.

Informed me that my original helmet choice was not going to match my change in scooters and worked with me on the phone and online at the same time to try and select a different helmet, we both agreed nothing suited, and he suggested that i cancel the helmets since they didn't have special pricing at that time anyway, I would probably do better buying local and touch and see what I want - seemed respectable to me. Order was updated to show helmets canceled.

I forgot to add the covers and with a phone call they updated that too.

********** They did not charge my card until the last leg of shipping - on both orders. How's that. I thought that was pretty decent. I followed those first 2 scooters from LA to NJ, then to the local shipper in Burlington. After I received a phone call for delivery from the last shipper, with the confirmation email of the update to my order, only then did they charge my card.

In the beginning I was PO'd when I placed this first order and within 2 days was informed the 54b was in fact out of stock - I figured I was charged immediately, but that was not the case.

However, I took delivery last week of those first 2 Fashion/Helix style rides, and unfortunately the scooters are heavily damaged.
I'm sad, not mad. After the initial process showed to be basically honest and no funny stuff happening, it was disappointing to see the damage.
I see poor quality from the factory, not the dealers fault, forklift damage, not sure who.
The only thing I'd question is why the crate was opened and then the pieces of steel t-bar were left dangling or placed back in the crate where they would cause damage. Is that the dealer? Warehouse?
A noteworthy point too is that I have heard that most dealers will not ship Fashion / Helix's because they are too wide for normal crating. Everyone except PSM refused to ship one. So that could be something that PSM should consider, this model requires special crating or packaging.

BTW the paperwork was in the trunk and signed.

The interesting thing will be to see the 54b that I ordered last.
It's coming out of Texas from a warehouse there thanks to a fellow member here informing me of that.
How will this unit be crated, and if it will be damaged too.
I'll update that tomorrow night since it's scheduled for tomorrow morning. ***Actually thought about calling the local shipper and requesting to let me see it before they load it, if beat up, don't bother sending it.

Overall, the transaction hasn't felt negative, but the amount of damage takes it down a notch. There are lots of people out there that would be devasted with the product and not able to fix it themselves.
I'm only somewhat ok with this if they cooperate and send the replacement panels, and PSM has agreed to do so. Time will tell. I did call my credit card company though and start a dispute which has resulted in reversal of charges.
Wanted to open that before waiting to see if I will in fact get the panels after a few weeks of waiting.

At this point, I would still recomend them. Shipping across the continent could be an issue that I somewhat brought on myself, as was pointed out by another member.

[grocerygetter]

WOO HOO - safe to say not a scratch!! ;D

Completely different packaging on this 54b style compared to the Helix/Fashion styles that we received last week.

So, dealer experience with this 2nd order was great - got what I ordered, came undamaged, again didn't charge my card until the local shipper made an appointment with me.

I think the warehouse location plays a big part. Says Dallas right on the box.
Also the style of scoot and how it fits in a these crates probably plays a small part. Many dealers won't ship the Helix style because of width they say.

This is a JCL YY250T - though not exactly what was discribed on the website, I like it.
I'll post pics tonight.

[Bashan]

That's fantastic grocerygetter, I'm glad for you. It's not unusual for some of the dealers to ship something close to what you ordered. It goes with the territory with many of them. Also, this time of the year, and this year in particular due to gas prices, it's the seller's market. So if you don't take it somebody else will. Just enjoy the low price and ignore the few warts on the deal. I look forward to your pics. Rich

[kz1000st]

BTW the paperwork was in the trunk and signed.


If you were here in 2008 you can't know how lucky you are. There were people back then who waited months for their MCOs. As I recall Roketa had one person doing the paperwork and she was overloaded with all the MCOs needed for all the scooters being sold. People who sold Roketas were constantly under fire from unhappy buyers who couldn't register their scoots. Fortunately it seems to have gotten much better.

[grocerygetter]

May 9, 2011 17:11:05 GMT -6 kz1000st said:

BTW the paperwork was in the trunk and signed.


If you were here in 2008 you can't know how lucky you are. There were people back then who waited months for their MCOs. As I recall Roketa had one person doing the paperwork and she was overloaded with all the MCOs needed for all the scooters being sold. People who sold Roketas were constantly under fire from unhappy buyers who couldn't register their scoots. Fortunately it seems to have gotten much better.

AAARRRGGHHH!!!

the 2 scooters with all the damage have paperwork - the undamaged one that was delivered today has no paperwork!!
Crap. Unless it's hiding somewhere?

Under the seat was a Parts Catalogue, Owners Manual, Installation Manual - no Certificate - damn

I guess I contact the dealer and request this?