Happy Dealer By rapidjim (Read 586 times)

[rapidjim]

I got an email from Ice Bear today that made me very happy. I guess I am doing something right! Not often you get a response like this.

I sent her an email expressing a concern of parts request slow down, this is her response:

Subject:
From: [e-mail]
To: [e-mail]

Hi Jim,


I actually noticed the slow-down of parts department in responding to the customer also. I think XXXX is still adjusting to all the tasks and responsibilities. I'd give him another week to get more comfortable and better adjusted. Meanwhile I'd make a point that he's aware of the problem.


Give it another week. If you feel the same way, please do let me know. You're on my "best customer" list. If you're sensing a problem, we have a problem.


Thank you!



--
Wendy Yu



Note: I deleted the parts rep's name.

Jim/Owner
Rapid Repair

[terrilee]

VERY IMPRESSIVE

[rapidjim]

Thanks

[scooterran]

BEST COSTOMER LIST---way to go Jim .

[rapidjim]

Thanks It was shock.

Jim