Post by rapidjim on Feb 13, 2014 7:57:58 GMT -6
Ice Bear has released some new information that I would like to share with you.
First, they are almost done with their wall to wall warehouse inventory and getting it loaded into the computer. I have notice the lag time for parts ordering has dropped, so that is a good sign.
They also introduced the Maddogg in a 150cc model early December. Price is $2049.00 including shipping.
Excerts from the dealer newsletter.
Maddog
The Maddog 2014 ( PMZ50-19) will have cleaner and stronger welds on the frame and hubs. We will be offering 4-6 new colors on
this model. Colors such as purple or pink will help our dealers to appeal to a broader range of retail customers. We have recently
introduced an upgrade model to the Maddog ( PMZ50-20) and a 150cc Maddog ( PMZ150-19). Both are available in stock. We will be
coming up with an upgrade 150cc Maddog in 2014 as well.
Zodiac
The Zodiac 300cc trike ( PST300-19) is another huge seller for 2013. We will continue to make changes and upgrades on this
model. For example, we will better the material used for the welds to fix the exhaust issue we encountered in 2013, among a
few small upgrades.
PMZ50-4J
Our entry level scooter the PMZ50-4J models will now come with 3.5 inch wheels instead of a 3 inch wheel (please check ETA
with your rep). We are going to have great new colors as well: pink, purple, lime green, yellow.
Shipping Damages This also applies to customers that have their machines dropped shipped to them.
We had merchants last year who have complaints about shipping damage and processing time. The key to expedite this process is to inspect your freight and notate damages on the Delivery Slip accordingly. Please note that the drivers cannot leave without you signing the slip and are supposed to wait at least 15 minutes for you to inspect freight. Please take your time to inspect the units and note any damage on the slip you sign. This is very important. If the driver is anything less than professional, please let your sales rep know right away and the situation will be handled accordingly with the trucking company. Remember, our sales reps are here to assist you not only on taking order but handling situations for you.
Along with this Ice Bear is instituting a new policy about warranty issues. When a customer has a warranty issue where they need parts, it has been the policy that the customer is responsible for shipping costs. I have complained about this for quite a long time, esp when the part is bad from the day that the customer or I received the machine. Thankfully it is not a common occurance, but has happened. Now, at Ice Bear's Discretion, if a part fails withing 3 days of receipt, they will pay the shipping. At least it is a step in the right direction. To my knowledge, Ice Bear is the only distributor to do this. I have at times, paid for the shipping charges for my customer, and they are now following suit.
Jim
First, they are almost done with their wall to wall warehouse inventory and getting it loaded into the computer. I have notice the lag time for parts ordering has dropped, so that is a good sign.
They also introduced the Maddogg in a 150cc model early December. Price is $2049.00 including shipping.
Excerts from the dealer newsletter.
Maddog
The Maddog 2014 ( PMZ50-19) will have cleaner and stronger welds on the frame and hubs. We will be offering 4-6 new colors on
this model. Colors such as purple or pink will help our dealers to appeal to a broader range of retail customers. We have recently
introduced an upgrade model to the Maddog ( PMZ50-20) and a 150cc Maddog ( PMZ150-19). Both are available in stock. We will be
coming up with an upgrade 150cc Maddog in 2014 as well.
Zodiac
The Zodiac 300cc trike ( PST300-19) is another huge seller for 2013. We will continue to make changes and upgrades on this
model. For example, we will better the material used for the welds to fix the exhaust issue we encountered in 2013, among a
few small upgrades.
PMZ50-4J
Our entry level scooter the PMZ50-4J models will now come with 3.5 inch wheels instead of a 3 inch wheel (please check ETA
with your rep). We are going to have great new colors as well: pink, purple, lime green, yellow.
Shipping Damages This also applies to customers that have their machines dropped shipped to them.
We had merchants last year who have complaints about shipping damage and processing time. The key to expedite this process is to inspect your freight and notate damages on the Delivery Slip accordingly. Please note that the drivers cannot leave without you signing the slip and are supposed to wait at least 15 minutes for you to inspect freight. Please take your time to inspect the units and note any damage on the slip you sign. This is very important. If the driver is anything less than professional, please let your sales rep know right away and the situation will be handled accordingly with the trucking company. Remember, our sales reps are here to assist you not only on taking order but handling situations for you.
Along with this Ice Bear is instituting a new policy about warranty issues. When a customer has a warranty issue where they need parts, it has been the policy that the customer is responsible for shipping costs. I have complained about this for quite a long time, esp when the part is bad from the day that the customer or I received the machine. Thankfully it is not a common occurance, but has happened. Now, at Ice Bear's Discretion, if a part fails withing 3 days of receipt, they will pay the shipping. At least it is a step in the right direction. To my knowledge, Ice Bear is the only distributor to do this. I have at times, paid for the shipping charges for my customer, and they are now following suit.
Jim
