Bad service By cyborg (Read 1,218 times)

[nobodyspecial]

Here is my experience with Scrappydogs Scooter parts.

They sent me the wrong part then wouldn't talk to me.

"I was sent a cylinder kit with the wrong gudgeon pin. Try as I may (several times) to get the situation rectified they simply chose to ignore me in the end hoping I'd go away. Due to poor packaging, the head gasket I ordered was damaged and they weren't interested in that either. There are plenty of other suppliers out there I suggest using one of them."

[lostforawhile]

Jan 4, 2018 19:16:06 GMT -6 nobodyspecial said:

Here is my experience with Scrappydogs Scooter parts.

They sent me the wrong part then wouldn't talk to me.

"I was sent a cylinder kit with the wrong gudgeon pin. Try as I may (several times) to get the situation rectified they simply chose to ignore me in the end hoping I'd go away. Due to poor packaging, the head gasket I ordered was damaged and they weren't interested in that either. There are plenty of other suppliers out there I suggest using one of them."

try to reach them now, they had been away for serious health and family reasons, and left a manager in charge, who had majorly  screwed them over, ,missing money, parts, mountains of unfulfilled orders, screwed up orders, they came back to this and the manager vanished, he's been posting on 49cc scoot,   him and his wife are trying to sort through this mess 

[lostforawhile]

Here's the real story from me, the owner of ScrappyDog. I've had some health issues and serious family problems for the months of december and january. I had left the shop with my manager to attend to business with his word that he would cover things during this bad time for me. Upon returning, he was gone. Vanished, with mountains of unattended orders, mismanaged orders, and in the end alot of missing parts, money, and questionable practices that have cost me alot, on top of everything else. Luckily my wife has jumped in and we are trying to make the best of it and are trying to sort it all out and make everything right, so if you have an open dispute it would be much more expeditious to deal with us directly instead of paypal, but I understand most of you don't know us or my personal good reputation and will continue with whatever you are doing.
What puts salt on the wound is the lack of loyalty and seemingly total negativity in the scooter forum here. I understand that most of you don't know me, but Brent (90GTvert) has my personal and direct email and phone number, and has made zero attempt to contact me to find out what was going on, or inform me about all this, yet seems eager to jump in and add to the negativity and suspicion, despite our long relationship dating back to his initial formation of this forum of which I personally gave him a link on my website and promoted his forum by referring many of my customers here. Regardless, that's the way it is I suppose.
Kudos to Matt at PartsForScooters for looking like one of the few who can hold loyalty and assume the best and not jump in and add to the negativity. They are good people over there and I look forward to partnering up with them on continuing ScrappyDogScooters after our move and fresh start.

Read more: 49ccscoot.proboards.com/thread/10598/scrappy-dog-scooters?page=9#ixzz55j78DlOJ

[nobodyspecial]

ok so somewhere along the line I can expect a gudgeon, a base gasket or a refund?

[lostforawhile]

dont know  i was quoting him 

[cyborg]

Considering what has happened I would contact scrappy again now the dust has settled a bit,,,

[tvnacman]

Try to contact them now and see what gives.

I have delt with Rick personally he did me a very big favor. I'm sure to him it was part of a days work. It ment a lot to me. I'm sure he will make good on whatever the problem is.

John
NYCScooterParts.com