Scootertronics.com REALLY Bad Customer Service By phillymark (Read 1,520 times)

[phillymark]

On August 3rd I ordered an air filter. Within a few min, I get a confirmation email stating my account would be up dated with in 24 to 48 hours. Needless to say it was not!

I’ve called two times no answer no return call!
I’ve emailed two times that they returned one of 3 days later stating my account was updated. I check states may part would ship in 2 to 3 days that was like the 5th/6th. Now it’s the 10th, I have no shipping information, no return calls or emails!

I’m a first and last time customer!

Hey Scooter Tronic’s if you’re a member here where is my air filter?

[phillymark]

Update: Today Aug 19th, 14 working days and just about 2.5 weeks after I placed the order I never got the part. I called them at least 4 times with no answer leaving a message each time with no call back. I emailed them thru the company email at least 6 times and, found his Face Book page "Michael Milstead" sent hin two emails thru there with no response. Over the last two days I did a Google search for reviews to find a LONG list of folks with the same issues. As well he has a list list of issues with the BBB that have never been fixed! I called this morning leaving a message and emailed him. Told him cancel the order and refund my credit car. That if he does not I will call my credit card company and dispute the order! DO NOT BUT FROM SCOOTERTRONICS!

[Bashan]

It's these people folks so be forewarned. The numerous complaints on Google certainly sets up a pattern. The scary thing is they sell whole scooters. Rich

[Deleted]

Scootertronics.com is a scam! BE WARNED!!!! Here is the latest on what scootertronics does to a customer

scootdawg.proboards.com/index.cgi?action=display&board=discussion&thread=46346&page=1

[joon537]

They're HORRIBLE!!!!! In Dec I ordered a BBK for my sym jet euro, I recieved the package but it was missing the head. I called them back & and questioned why that was, and THEN I was told that the head was a seperate part that was about $60. I asked why wasn't I told this upon ordering, a BBK is useless w/o this & he "Michael" gave me a bit of an attitude & said that I only requested a 70cc CYLINDER kit and never mentioned a head... To avoid further BS I went ahead & placed the order for the head. I waited 2 days for a confirmation email & nothing, I then began my phone assult on them which lead me NOWHERE bc calls weren't being answered nor emails replyed to. I refrained ordering from another sight bc he had taken my billing info & I had a little hope that maybe the confirmation email had been forgotten to have been sent. Needless to say, after 1week & a half of impatiently waiting I went ahead & placed my order with a MRP dealer. All this happened last month [mid Dec] and !!YESTERDAY!! [Jan 18th] I recieved a call from "them" stating that some notes were found and they believe my part [the head] hadn't been shipped....... Horrible customer service, NEVER AGAIN will I do business with them or recomend them to ANYONE!!

[beachbum]

All you have to do is look at BBB. It tells you everything you need to know about scootertronics.

[Alleyoop]

Yes it is amazing that people do NOT check out the company before they plunk down their hard earned cash. Just like anything buying a computer or whatever ask questions ask to see the warranty AND MAKE SURE you read the fine print because that is where the GOTCHAs are(HEHE). But you learn these things through experience and you will get bit at least once and if your smart you may only get bit that one time. As the saying goes FOOL ME ONCE SHAME ON YOU FOOL ME TWICE SHAME ON ME.
Alleyoop