Clinician
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Post by krichard27 on Jun 21, 2011 6:24:21 GMT -6
Renner I'm sorry to hear about your experience.
I did leave feedback on eBay, but I said to see Scooterdoc.com for details - I didn't know that you can't point to a website in your feedback. So, Barco had eBay remove my feedback. They also sent me an email stating:
"Why would you leave us negative feedback? We sent you your plastic body part
and never even required you to send in any part or require you to file a
damage report with the freight company. What would make you do that when
all we have ever done is try to help you? We will just get ebay to remove
it because you cannot put stuff like that - but my question is why would
you? You hurt all of the hard working people who work here always doing our
best to help people. Not fair and not nice. Good luck in the future."
Really? Wow.
I did in fact receive the replacement part, which by the way is scratched. I have since filed a fraud claim with Visa for the maintenance kit, and Visa did give me my money back. Blinker still not working, but at least it's driveable. Sounds like I'm lucky - at least I did receive most of what I paid for.
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Clinician
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Joined: May 4, 2011 14:07:30 GMT -6
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Post by krichard27 on May 20, 2011 10:52:43 GMT -6
Thank you Jaxon for the tip.
I finally received the signed certificate of origin on Saturday 5/14. However, Lindsey told me via email on Tuesday 5/10 that she mailed it on Saturday5/7. When I received the title, it was postmarked Tuesday 5/10, 3 days later than the mail date she provided. At least now I have the title and was able to register it.
I also received the replacement part for the piece that is cracked last night. The new part has scuffs on the one side, but they are very small, and I am tired of dealing with this company so it will have to be good enough. It's going to require a significant amount of work to disassemble the handlebars to get the replacement part installed. Chalk up additional hours of labor required.
My remaining complaints:
(1) I still have not received the maintenance package with air filters, etc. I was told this would be shipped over two weeks ago. No surprise, can't get anyone at Barco to answer the phone, return or voicemail, or respond to an email. I sent an email yesterday telling Barco if they couldn't ship it within 24 hours that I wanted a refund. Of course, no response.
(2) My right blinker does not work, never has.
I am getting ready to provide feedback on eBay regarding this purchase. Will also look into contacting eBay to recommend they block Barco from selling on eBay.
I did pay with my Visa, so I may call to see if there is anything I can do to get a refund on the maintenance pack.
Last item on the list is then to contact the Texas Attorney General's office.
Thanks to everyone for their input and ideas. I am going to see if putting a new bulk in the blinkers will help, but I believe it's both the front and back blinkers not working, so I'm not hopeful. Any troubleshooting tips on getting the blinkers operational?
Next step then is to contact the Texas Attorney General's office.
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Clinician
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Joined: May 4, 2011 14:07:30 GMT -6
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Post by krichard27 on May 11, 2011 9:49:38 GMT -6
Another week gone by without a response from anyone at Barco. Lindsey said she would send out a replacement certificate of origin with a signature on it last Tuesday or Wednesday via priority mail. Haven't received it yet. No response to my email requesting a status update and of course no one answering phones at Barco, plus no voicemail option. I've been asking Will for over a week for a status update on the replacement part for the damage on the scooter, no response, doesn't answer phone. I was suprised - I called this morning and he actually answered. He took my name and put me on hold, still waiting on hold now 15 minutes later...Actually got the battery charged and installed Saturday, determined the right blinker doesn't work, that makes complaint #9. Come on Barco, throw me a bone here!
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Clinician
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Joined: May 4, 2011 14:07:30 GMT -6
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Post by krichard27 on May 4, 2011 14:28:26 GMT -6
I really wish I would have seen these posts prior to purchasing a scooter from Barco. I just purchased a scooter from Barco through ebay last month and my issues to date include:
(1) Purchased through eBay, was directed to call and complete my order. Called 4 days in a row, no one would return my call so I could not complete my purchase.
(2) Because I could not complete and pay for my purchase, I got warnings from eBay that they would tag me as a non-payer if my purchase was not marked as paid within 7 days.
(3) The eBay add indicated that it would ship within 5-7 days. On the 7th day I asked for an update and was told that they ship in 7-10 days but that this is their busy season so it could take longer.
(4) The scooter arrived with no damage to the carton, however, one of the plastic pieces was cracked. I reported it to Barco via email with pics attached within 2 hours of delivery. I was told by Billing they would have someone in parts contact me. I received no response for over a week. I contacted parts directy, who told me that I should have contacted barco within 48 hours (even though I had). They did offer to see what they could do for me regarding the damage at that point and requested more pics. I sent more pics, days went by with no response. I think you can see the pattern here.
(5) I ordered the maintenance pack with the scooter. I received an email stating my order was complete. However, when the scooter arrived, there was no parts pack. I again went through the rigors of multiple phone calls and emails, and when I finally got through to some one, was advised that one of the parts in the maintenance pack was on backorder. No ETA provided for when I might receive it.
(6) The scooter was advertised on eBay as no assembly required: "This scooter comes fully assembled, except for the mirrors". I received the scooter and the parts that were not assembled included the handlebars, spedometer, battery, fuel gauge, and head lamp need to be installed. The battery also needs to be filled with some liquid that was provided. I've advised Barco that this is one of my complaints, and no one there will acknowledge my issue.
(7) I received the certificate of origin via USPS as promised, however, no one at Barco signed it so it's no good.
(8) When I called Barco regarding the lack of signature on the cert of origin, the recommendation was that I go ahead and sign it for them.
I've now had this scooter since April 14th, and I still can't ride it because I can't get the title, I have a cracked part that I don't know when I will get a replacement for it, and I can't figure out how to get the battery working since it was not charged when I received it.
I've had two different people there tell me this is their busy season. Both people have also told me that they're doing 2-3 peoples' jobs. I've also been given the excuse twice that the reason I didn't receive a response is because someone had to leave early for the day due to a sick child.
At this point, I wish I have never purchased from this company, and I have no line of sight to being able to drive this vehicle (which by the way is my go-to-work car, so I'm now having to pay for bus fair since I wasn't able to get the scooter up and running in a reasonable amount of time).
Does anyone have any ideas how I can get this company to acknowledge all of these issues, fix them, and even compensate me for the assembly labor?
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