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Unfortunately, I did not check this site prior to this endeavor. Makes me sick.

From ME!
After speaking with the parts department, I will consider this order cancelled. I recognize that business is busy, but in all honesty......I spoke with Will.......I am disgusted with the way this order was handled.
You all should be embarrassed.
I have contacted my credit card company and you will not be paid.
Have a nice day.
From CUSTOMER CARE!
We are disgusted the way to spoke to our parts rep when you called. Good customer service does not include taking verbal abuse from a customer. Immediately after you made the rude call to us we cancelled your order and refunded you and sent you 2 emails showing the refund. You ordered the part 3 business days ago and we gave you a very low price and told you this was a take off from a floor model.( most cases these have to be removed ) You will find that we are one of the few companies out there that actually answer the phone and provide parts at low prices. As stated on our website our handling time is 7 days so we have no idea why you would be upset about this order - maybe you should have paid for express shipping if you need this part faster. You will eventually figure out that if you continue talking to parts techs like the call you made to us, you would only make it where no one will want to do business with you and/or will charge you 3-4 times what we charge. You were refunded yesterday and sent 2 emails showing the refund and we have blocked you from ordering again in our system.
From ME!
I am not sure what you were told about the conversation, but I expressed concern over not receiving the part and was told that it is your very busy season. The person took my name and told me that he would look into it and get back to me in 3-4 hours. I expressed a lack of confidence as I felt as though I was being brushed aside and that the part was ordered on Monday and I was told it would take 2-3 days shipping. I was very cordial and the utmost understanding. There was no verbal abuse. When he told me he would get back to me I expressed that I was concerned because he did not take my number nor want any of the order information from me. That was not customer service and I will be talking to the BBB about it as well as sharing negative reflective comments about my interaction with your company to go along with all of the myriad of complaints that I have already seen. I would not order from you if it was that last part on the planet. Furthermore, the email for the refund was only one. I have record of it, and I received a less than stellar cell phone message from what sounded to be like Will. If I were running a business, I would want feedback as to how to go about providing the service better. Parts are parts and price is nice, but when you give a price and suggest that it will be a certain amount of time, then I would submit to you that it should be done. The fact that you were told that I was told "this was a take off from a floor model" is completely false. In fact, I was told that it was from a surplus of parts that your company had purchased from a company that went under. (Is it possible that Will or any other employee may be helping you to lose business by not being honest?) I appreciate your expedition of my refund and have already placed the order for another part. To give you just a bit of an idea as to why I'm so upset about this order, I believe that you should answer the phone and handle things in the timeframe that was discussed. Busyness does not equate to efficiency or a lack of need for it. Just for curiosity, what exactly was described as "the way in which I spoke to your parts department?" I stated the fact that I have called all day On Tuesday and Wednesday and finally got through to someone. If that is upsetting, maybe then you should hire another person just to do customer service. Seems as though a plethora of other businesses were able to answer their phone yesterday. My goal in explaining all this was not to have an email arguement, although I will say that I have plenty of piss and vinegar in me to get out. In fact, it was a goal of mine to explain to Will that I was disappointed at the way in which it was handled and that I would look forward to receiving my part and looked to hear about a possible date of arrival. Unfortunately, Will's busy workload must have gotten the best of him and he flew off the handle and lost his cool. What is more amazing to me is that you have actually not only called my cellphone to leave me a message of frustration, but you have decided to further degrade the relation by sending me a response that serves no purpose other than to take your frustrations out on the customer. That again is bad business. I am astonished that you would put into writing for all to see if I so chose to post it, the way in which you interact with your customer's. Good Luck