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We love the INTERNET and we think this forum is great ( and refer our customers here all the time} but it is sad when anyone can post untrue derogatory statements about a business especially one that tries so hard to take care of every customer. We process 100's of orders a month for Chinese made scooters - go karts - atvs and we help so many people who cannot find the part they need. We are a direct importer of parts from China and keep a large inventory of parts.We have people on our staff that have been in the China power sports industry for 9 years and we have many contacts in this industry to help us locate those " hard to find parts '. We answer our phones here 6 days a week and we go out of way to assist all of our customers and over 50% of our business is repeat business. Now enough about us: This customer justguy1 is easily remembered because of the rude emails he sent to us and he actually called our office and yelled and used profanity at a women in our office and made her cry. He called and ordered a wheel for a scooter and his credit card would not process so we sent him emails and called and left messages for him and after a few days he responded and this was on a Friday afternoon late and the next Monday the customer sent an email wanting a tracking number and we responded that when the order ships our system will automatically send an email with tracking and shortly after this he sent a rude email stating how we were not honest and then called yelling and using profanity to a women in our office so our parts mgr canceled his order and refunded it. The customer then called me a few days later and apologized and ask us to please let him order the wheel and because he seemed sincere I agreed and figured that he must of just had a bad day and I told him myself that this wheel would ship from CA and would take a few days to ship and he was fine with that. A day or so goes by and he sends another email about how he is being ripped off so I canceled and refunded his order right away. Our credit card processing company ( Chase) sent us an email last year describing customers that order & then start calling and emailing right away with complaints in an effort to be able to dispute their charge and try to get the product for free or money back and keep the product. We are a small company and we are pretty laid back here and we know how difficult it is sometimes for customers to find parts in this industry so we always put forward our best effort with all orders. I am the office mgr here and this was a very unusual situation with this customer and we have never had to cancel an order like this before and honestly we just do not receive complaints. We are not perfect and if we make a mistake we correct it and will discount the order or send free parts. I would normally not go into so much detail about a customer order but when I read this I was shocked that he would post something so untrue about us and I felt I must reply here. I am not sure what is going on with this justguy1 but what he stated in his post is not true and we feel that we provide a great service for customers and we will continue to do so everyday. - caringmgr1