My new trike By malevelina (Read 2,975 times)

[davec]

Dec 5, 2013 5:58:57 GMT -6 malevelina said:

I'm sorry to say that my new trike is in pieces in the garage. The transmission would not sinc unless I pushed it with my feet forward or backward. I never got to ride it and the tranny/engine is being shipped out today to be fixed or replaced. I may get it back before Christmas but it's not looking good. My husband, Larry, says it will be more like mid January before he gets it back together. Ice Bear is not at the top of his list at the moment. I'm still a China bike lover but he really isn't all that impressed by them...ok..he actually like my TaoTao but he's a Harley guy all the way...LOL.

First, let me express my deepest sympathies that you have not been able to ride your new trike. It must be extremely painful to see your new toy all over the garage floor, minus engine/trans.

I have to assume the routine questions of the trans linkage have been asked and answered.

And I'm sure that you talked to Jim, and returning the engine/trans was a last resort.

But, this brings up the forever beaten to death topic of the mfgr/dealer doing the PDI or doing it yourself.
Is this an issue that, if the PDI had been done by Icebear before being shipped to you, would have been identified, and hopefully rectified?

Seems like that $200 would have been money well spent now, but, only in hindsight.

Either way, here's wishing you the best outcome, and you get the engine/trans back and are able to ride on those nice Az winter days.

Keep us updated on the progress

Dave

I would not say that I am lucky to not have that issue with mine, as, the PDI was performed before shipment, and received fully assembled (with the exception of not having the fluids changed) and has been running great and trouble free.
I have become a firm believer of having someone who knows what they're doing take the responsibility for the work, and if it gets screwed up, it's on them.

Not that hubby doesn't know what he's doing, but, now, we can't blame anyone else, or have the repairs completed at someone else's expense

Again, best of luck to you and hubby

[markwb]

Sorry to hear of the problems. Hope everything gets resolved in a timely fashion.

[malevelina]

Hi Guys....The warranty covered the issue and they paid for shipping the tranny/engine to have it repaired or replaced. You have all seen the pics of how it came to us. It was in a crate and virtually nothing was together properly including the cable to the seat, brakes, etc. We called the company immediately and their tech walked Larry through all of that so the warranty would not be voided. The techs think the tranny is defective so sent us a shipping label to send it to them and they will repair it or replace it. This is how my luck runs..LOL. Here's a little story...
When my kids were little, I shopped at Toys R Us for birthdays and holidays. Out of all the toys in each section, I always seemed to pick the defective one and would always have to return it for a different toy. Now on the trike...I was originally getting the black one but at the last minute, I asked if I could still get the burgundy trike. She , the lady I was dealing with, busted her buns and called Ice Bear a couple of days before they shipped out. They called her back and told her that they put an extra burgundy trike on the list with all the others that were to be shipped. Well, I got the defective one....so the moral of the story is....I should have just left it at the black one...LOL.

[kz1000st]

Stuff happens. I'm glad to hear they stood behind their product. That's a story worth repeating and shows how far the Chinese scooter industry has come. Five years ago you would have had to pay somebody in a shop to fix it for you for about half of what you paid to buy it.

I vaguely remember a story about Rapid Jim dealing with somebody on a defective engine. He tested it for compression and it had about fifty pounds. He fought with them about shipping cost and they finally resolved it. Motor goes and comes back with a note that nothing is wrong with it according to their crack technician. Jim tests compression again and it now mysteriously has 180 PSI. Of course since it was all Jim's fault they refused to pay shipping costs. No explanation of why it was suddenly healthy. If a company is standing behind their products like they are for yours, things are getting World's better.

[malevelina]

They seem to be very helpful and upholding the warranty but I'll keep you posted on how it is when it comes back.

I'm sorry to hear about what happened to Jim but hopefully that will never happen again. Hopefully, the Chinese want more of our business and will continue to stand behind their product now.

[LUKE]

sorry to hear about your dilema malevelina, i know you're "a rider not a mechanic"...hope you get to ride your trike the soonest possible time. take care







"stuff happens"

[malevelina]

I guess it's unfortunate that I'm not a mechanic...but fortunate that I married one...LOL. I do love to ride though. We've bought 1 E-bike Xtreme, 1 TaoTao 50cc and 1 Ice Bear 300cc trike over the past 8 months because I am sold on China bikes. The E-bike was because I told my husband, Larry that I would never ride my own bike. I like riding behind him. HAH!!! That went right out the window once I started riding that little sucker. LOL. Within a few months, I told him I would like something a little bigger so I could ride up the hill faster than a snail's pace. I passed the E-bike down to my grandson and the TaoTao CY50T became my two wheel ride...a few months later, I saw the Zodiac trike and told him I'd really like to have one of those. So he got it for me for Christmas. This is the only one we've had any problems with ad I believe one bad apple doesn't spoil the whole bunch. The trike had a little glitch but it will be taken care of via the company at no charge to us..not even shipping. So Luke...please don't think I'm against the China bikes. My husband is a little p.o'd with them at the moment but I think it's because he bought it for me for Christmas and it had a tranny issue so I couldn't ride it. I'm a patient person so I can wait. Once he gets the tranny/engine back, he'll have her purring like a kitten... ;D I love my China bikes...

[jct842]

Good attitude girl. On those ebikes if I lived in town I would have one no if's, butt's, or and's about it. I live out of town by 5 miles with 2 miles of it dirt and 3/4 miles of that is real steep. Then its 3 miles of 55mph so electric is out for me for now.
I sure would like them for short trips, almost no noise and all that. Maybe in 5 years. A trike could be built now with golf cart technology I suppose. John

[LUKE]

oh i know you're not against chinese scoots malevelina...and it's totally fine with me.
i was just wonderin',, do these chinese manufacturers test ride their scooters at least 5miles just to make sure that the scooter really runs BEFORE they release it to the poor customers?...for example,that tranny of yours, they could've detected the defect if they only test rode the trike.....my goodness, you are paying in full, you pay on time,you are very excited to ride the trike then here it arrived with DAMAGED tranny? if that happened to me,i'm gonna freak out and raise the roof....it's probably fine if you bought it used, but it's brand new from the crate. ....goodness gracious!
Indeed, you need to be extraordinarily patient when dealing with chino scoots, i undestand your situation malevelina,., but your sufferings could've been prevented only if you had watched this video before you bought your trike.

[davec]

1. Stay away from Chinese scooters cause it got a flat tire. YGBFM
2. the paint faded cause it sat outside for a couple years
3. The bolts have surface rust

All vehicles get flat tires
My friend had a red honda shadow sabre, that was pink after a couple years
surface rust on bolts, ya got me on that one

Nothing said about the engine after 3000 miles
nothing said about the mpg
nothing said about how much he paid for his vespa

Not a very convincing argument

Luke, you are not my son and you've failed again

[LUKE]

hahaha!
that's the very reason why i dare KZ to leave his and my scooter outside the house where it can get sunlight and rain..and see which scooter rust first....and he decline the challenge

Davec, even you are a chinese scooter adorer?? gosh, you disappoint me...
the paint on a chinese scooter is not even oven baked...it looks like it was sprayed out from a spray cans bought from walmart.,,my goodness!!!

[malevelina]

Thanks JC. I loved (and my grandson still loves) that e-bike. He lives in the OC area of CA and it gets him to and from work and college. He says it's still zipping right along and hasn't failed him yet..
Luke: That video would not have changed my mind. My husband's Harley has had flat tires for crying out loud. Rust would have to be from the area the scoot is in..near the ocean perhaps and left outside year round might do it.. But I agree with Dave...a little rust and a flat tire doesn't affect the way a scooter runs. Care and maintenance are the key to keeping any scooter in good condition.

[rapidjim]

Dec 7, 2013 6:10:04 GMT -6 kz1000st said:

Stuff happens. I'm glad to hear they stood behind their product. That's a story worth repeating and shows how far the Chinese scooter industry has come. Five years ago you would have had to pay somebody in a shop to fix it for you for about half of what you paid to buy it.

I vaguely remember a story about Rapid Jim dealing with somebody on a defective engine. He tested it for compression and it had about fifty pounds. He fought with them about shipping cost and they finally resolved it. Motor goes and comes back with a note that nothing is wrong with it according to their crack technician. Jim tests compression again and it now mysteriously has 180 PSI. Of course since it was all Jim's fault they refused to pay shipping costs. No explanation of why it was suddenly healthy. If a company is standing behind their products like they are for yours, things are getting World's better.

Very close to what happened KZ and you are right it was a long time ago.

Just a bit more to it. First it was a customer who bought his 250 Roketa directly from Sunny Sports had it delivered and it would not go over 40 MPH. So he brought it to me to see if I could find out what was wrong. Sunny Sports gave me the run around about what was bad, made me change the CDI, Carb, and CVT before they had me ship the motor back. I had told them that I had done a compression test and leak down test and that it was leaking back through the intake. They told me that if the motor had issues they would refund his shipping and pay to send it back. 2 weeks later they called and said that the motor was fine, they even sent me a video showing them doing the leak down test. Here is the funny part, while they were doing the leakdown test, they had to move the crank from top dead center to get it to hold pressure. Still they said that was normal and shipped it back. I put it back in the bike and of course 40 MPH tops. I called again and raised H$$$, this time I had to build a crate and ship the whole machine back, again customer paid the bill. Well they called about 10 days later and said I was right, the timing chain was one tooth off, however, they claimed the bike was damaged in shipping due to me not packing it right. Of course I hit the roof, called the shipping company and asked if there was a claim on the bike, nope there wasn't, so I again raised H$$$ with Sunny Sports, in the end the customer did get what he paid for and was paid back for his shipping costs. The bad thing was his bike was down for 3 months and riding season here was almost over.

Moral of the story, be carefull who you buy from. Malevelina, I am glad your dealer is standing behind what he sold you, I know Ice Bear will take care of the dealer.

Jim

[rapidjim]

Dec 9, 2013 13:22:36 GMT -6 LUKE said:

oh i know you're not against chinese scoots malevelina...and it's totally fine with me.
i was just wonderin',, do these chinese manufacturers test ride their scooters at least 5miles just to make sure that the scooter really runs BEFORE they release it to the poor customers?...for example,that tranny of yours, they could've detected the defect if they only test rode the trike.....my goodness, you are paying in full, you pay on time,you are very excited to ride the trike then here it arrived with DAMAGED tranny? if that happened to me,i'm gonna freak out and raise the roof....it's probably fine if you bought it used, but it's brand new from the crate. ....goodness gracious!
Indeed, you need to be extraordinarily patient when dealing with chino scoots, i undestand your situation malevelina,., but your sufferings could've been prevented only if you had watched this video before you bought your trike.

Lets talk some facts here.

First off, there is not a MANFACTURER out there that test rides every machine before shipping to their Dealers. Not Yamaha, not Honda, not Harley, not SYM ect ect ect. All machines are shipped from the manufacturer to their dealers/distributors in crates.


Second, Chinese scooters are the only scooters that are shipped to the end customer in a crate for the customer to either assemble and PDI themselves or have someone else do it. All others must be bought from a Brick and Mortor store. Regardless of the make (ie Honda, Yamaha, Harley), the DEALER still gets the machine in a crate and must assemble, PDI, fix if necessary and test ride any machine before it is sold off their lot.

Third, Ice Bear is the only distributor out there that does offer to do the assembly, PDI and test ride before the unit is shipped to the end customer. Of Course, that is the customer's option and if elected there is an additional charge.

Fourth, I don't care if you are talking a scooter or a toaster. Manufacturing errors do happen, that is why there is something called a "Warranty"!

Jim

[kz1000st]

www.yamaha-motor.com.my/aftersales/pre-delivery_service_check_sheet.pdf

Say Luke, this looks like a PDI sheet from Yamaha. Didn't you say they come from the factory in perfect condition. LOL LOL